Billing, renewal and cancellation

Last updated: 9 October 2026.

This document forms part of the Terms of Service between Web and Cloud Innovation Ltd and the Customer.

1The Plans, And When A Fee Begins

The Service is offered on a Free plan and on paid plans, as the price page describes.

The Free plan carries no fee. It stays free for as long as we offer it. If we change it or stop offering it, we will tell you at least ninety (90) days before the change takes effect. For the Free plan, that is the notice period that applies, and your data stays exportable as clause 13 of the Terms of Service describes.

A paid plan begins with six (6) free months, unless the offer you accepted said otherwise.

A paid plan begins only when you choose it. We take no card when you sign up, and nothing becomes a charge without your yes: when the free months end, we ask whether you want to carry on, and no fee is due until you say so. If you do not, your estate stays readable and exportable.

2The Fee

The subscription fee, the billing period and the currency are those quoted to you and accepted when you chose a paid plan, or as changed in accordance with this document.

Fees are exclusive of value added tax and of any other tax, duty or bank charge. Where value added tax applies, it is added at the rate in force. Where the place-of-supply rules mean that tax is accounted for by you rather than by us, the invoice says so.

3When It Is Invoiced And When It Is Due

A paid subscription is invoiced in advance of each billing period.

Invoices are due fourteen (14) days from the date of issue unless the invoice states otherwise.

Anything metered — additional storage, additional workspaces, work agreed separately — is invoiced in arrears for the period in which it was used.

4Renewal

This clause applies to paid plans only. The Free plan has no renewal and no fee.

Once you have chosen a paid plan, it renews automatically for a further period of the same length, at the fee then in force, unless it is cancelled as clause 6 describes.

We will tell you at least thirty (30) days before a renewal that carries a price increase.

5Price Changes

We may change the fee for a future period on at least thirty (30) days' notice before the renewal it applies to. The fee for a period already paid for does not change.

6Cancelling

You may cancel at any time, with effect from the end of the period you have paid for, by telling us in writing. There is no cancellation fee and no minimum term beyond the period you have bought.

We may end the subscription as clause 12 of the Terms of Service describes.

7Refunds

Fees for a period that has begun are not refunded, except where we end the subscription for a reason that is not your breach, where we make a material change to your disadvantage and you leave before it takes effect, or where the law gives you a right to a refund.

Where a refund is due it is calculated pro rata for the unused part of the period and paid within thirty (30) days.

8Late Payment

If an invoice is overdue we will tell you. If it remains unpaid fourteen (14) days after that reminder we may suspend the Service, having first given you notice of the date.

Suspension does not delete your data. Your data stays available for export for the periods set out in clause 13 of the Terms of Service.

We may charge interest on a sum overdue at the rate set by the Late Payment in Commercial Transactions regulations in force in Malta, from the due date until payment.

9Taxes And Invoicing Details

You must give us the billing name, address and, where you have one, the tax registration number that belongs on the invoice, and tell us when they change. An invoice reissued because you gave us the wrong details is reissued once at no charge.

10Trials And Pilots

Where a trial or pilot period is agreed, it is stated in writing, it carries no fee, and either of us may end it at any time. Data put in during a trial is treated exactly as data in a paid subscription, and is exportable and deletable in the same way.