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Answers first, a person always. Every ticket is read by the people who built the screen you are stuck on.
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Monday, 5:38am in Manila. A ticket sent now is stored, and read when the desk opens.
- Hours
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- Usual first reply
- Same day
- Something urgent
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Pick the fastest one for you.
Read the answer
146 articles, each about one screen, in plain words. A third of all tickets turn out to be one of these.
Open the help centre → Same day · a personRaise a ticket
For anything broken, anything about your own workspace, or anything the other two could not settle.
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Still stuck? Write to a person.
No queue, no bot, no first line to get past.
- 1You send it
Stored the moment you press the button, whether or not an email gets through. A copy and a reference reach your inbox.
- 2A person who built it reads it
The same people who wrote the screen you were on.
- 3You hear back the same day
Most tickets inside office hours; anything urgent in under two hours.
Not 24/7, and we say so. Monday to Saturday, 8am – 7pm Philippine time. Enterprise has an SLA in writing; Free and Premium do not, and the trust page says so.